FAQ

Welcome to Aspie Tees & Gifts! We design and print our own original designs, and if you have any questions not addressed in the FAQ below, please contact us!  Our family is neurodiverse and so we understand firsthand what it means to have loved ones on the autism spectrum, and also to have family affected by anxiety and depression.  Feel free to send an email to jackie@aspietees.com, or to call us at 336-291-8982.  You can also connect with us via our Facebook and Twitter.  We are here to help!

What is our payment policy?

We accept payment through PayPal or Stripe. These are both secure online payment systems that will process your credit or debit card for us, and you do not have to have a PayPal account to use the service.

What are our shipping policies?

All of our shirts are custom printed for each order. As a result, your order will ship within 3-5 business days.
For your convenience, we provide tracking numbers for all of the packages that we send out. However, we are not responsible for the post office. If you order is marked as delivered by the post office and is missing, you need to contact the post office to track down your package. Please make sure that you are shipping to a safe location.

US:
We use USPS First Class Mail within U.S. and it takes 2-5 business days once shipped. This includes delivery confirmation and tracking.

INTERNATIONAL:
Items are shipped USPS First Class with average estimated delivery of 5-9 business days after your item has shipped. In some rare cases shipment time can be up to 2-4 weeks depending on Customs holds for your country.

We are not responsible for any tariff or additional taxes your country may charge.

What is our refund policy?

We guarantee 100% satisfaction. If you are not satisfied with your order, please let us know so we can correct it. In order to receive a refund or exchange you will need to send the item back to us. Once the item is received we will refund your money or send you the exchange. However, if you need an exchange or a refund based on an error that we made, please email us a picture of the mistake. This way we can make the correction for you as quickly as possible.

*WE DO NOT REFUND SHIPPING costs for any returned merchandise.

EXCHANGES
If you would like to exchange your purchase for a different size, color, design, or type of shirt of equal value, we will cover the cost of shipping your new shirt to you within the United States or Canada.

Does Aspie Tees & GIfts have wholesale pricing?

You betcha! Send us an email letting us know where you intend to sell our items and we will give you our wholesale pricing. You can reach me through the “chat” window or at charles@aspietees.com.

Where do you ship from?

All of our items are shipped out of Greensboro, North Carolina.

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